Consumer Law
At San Tortino, we are committed to ensuring our customers have a positive and secure shopping experience. This Consumer Law outlines your rights and obligations as a consumer when making purchases through our website.
Right to Information
We provide clear and accurate information about all products available on our website, including descriptions, prices, and terms of sale. We strive to ensure that all information is up to date and correct, but please note that we are not liable for any errors or omissions.
Orders and Contracts
By placing an order through our website, you are making an offer to purchase the products in accordance with the terms stated on our site. Once your order is received and processed, we will send you an order confirmation email. This email is not an acceptance of your order, but a confirmation that we have received it. A binding contract is formed when we dispatch your order.
Right of Withdrawal
Under consumer law, you have the right to withdraw from your purchase within a specific period after receiving your order. You can cancel your order for any reason within 2 days from the delivery date. To exercise your right of withdrawal, please contact us at +994 51 230 31 32. You are responsible for returning any goods, which are not damaged or defective.
Returns and Refunds
If your order arrives damaged or defective, you are entitled to a full refund or exchange. To request a return, please contact us the same day that you received your order. All returned items must be in their original condition and packaging. Please note that we may charge a restocking fee for returns that are not due to defective products.
Payment Security
All payments made through our website are processed securely. We ensure that your personal and payment information is protected with high-level encryption and security measures. For more details, please review our Privacy Policy.
Consumer Protection
As a consumer, you are entitled to certain rights under applicable consumer protection laws. These rights may include protection against unfair business practices, the right to receive goods that are as described and of satisfactory quality, and protection from faulty or misrepresented products.
Dispute Resolution
If a dispute arises between you and San Tortino, we encourage you to contact us directly so that we can try to resolve the issue amicably. If an agreement cannot be reached, we may advise you to seek resolution through an alternative dispute resolution service.
