If the recipient is not present at the address during delivery, the customer is informed, and the order is handed over to a neighbor, security guard, building supervisor (if available), or colleagues. If the recipient is unavailable in government institutions, hospitals, or workplaces, the customer is notified, and the order can be handed over to the recipient’s colleague, reception, or security guard, with the recipient’s name recorded. If the customer cannot be reached when called, the order is returned to the center. If not collected from the center or not re-delivered to the same or a different address, a report is prepared, and the order is destroyed. For re-delivered orders, the delivery cost is borne by the customer.
If the neighbor, security guard, building supervisor, or colleague refuses to accept the order, the customer is notified, and the order is returned to the center. If the order is not collected from the center, re-delivered to the same or a different address, a report is prepared, and the order is destroyed. For re-delivered orders, the delivery cost is borne by the customer.
If the product is not accepted by the recipient, the customer is notified, and the order is returned to the center. If not collected from the center or not re-delivered to the same or a different address, a report is prepared, and the order is destroyed. For re-delivered orders, the delivery cost is borne by the customer.
If your recipient is at the delivery address but does not or cannot accept the order, it will be handed over to a secretary, reception, or colleague. If it is not accepted by authorized persons at the address, the order owner will be informed. Delivery personnel will wait for 10 minutes at the address, and if the order is not accepted, it is returned to the center. If the order is not collected from the center or not re-delivered to the same or a different address, a report is prepared, and the order is destroyed. For re-delivered orders, the delivery cost is borne by the customer.
Same-day orders are delivered within 2 hours, depending on traffic and weather conditions. The delivery cost for shipped orders is paid by the customer.
